Terms & Conditions

1. About Izipho

These terms cover the Izipho Gifts & Promotions website and our supply of promotional gifts, branded clothing, headwear, workwear, displays and custom products. Contact us at sales@iziphogifts.co.za, on 011 786 9222, or at 1 Chadwick Avenue, Wynberg, Sandton, South Africa.

Read these terms alongside your written quotation, order confirmation and our Privacy Policy. Specific terms agreed in writing for your order apply to that order. No provision removes a right or remedy that South African law gives you.

2. Quotes and order acceptance

Adding items to a cart or quote list does not reserve stock or create an accepted order. The website’s quote tools prepare an email or download; you must send the request to our team. We confirm the specification, availability, price and delivery arrangements before accepting your order in writing.

Please check the product code, colour, size, quantities, branding position, artwork and delivery address on your quote. Tell us about any fixed event date before ordering. An acknowledgement of an enquiry or a payment receipt is not, by itself, confirmation of production or dispatch.

The quotation states its validity period and any payment conditions. We will ask you to accept material changes before proceeding. If we cannot fulfil an accepted order, we will discuss an alternative or refund the amount paid for the unavailable supply; substitutions require your agreement.

3. Prices and payments

Amounts are in South African rand. Catalogue product prices are per unit and exclude VAT where labelled. Branding and setup estimates depend on the method, print colours, position and quantity. Delivery, VAT and any other agreed charges are shown in the final quote or invoice. A “known subtotal” is not the final amount payable.

Pay only against our confirmed invoice and the payment instructions supplied by Izipho. Any deposit, balance and due date must be agreed in writing. Online payment is available only when a payment option is offered for your invoice; displaying a payment provider’s logo does not guarantee that every payment method is available.

Card details are entered on the payment provider’s hosted checkout. We verify payment through the provider; returning to our website does not itself prove that payment succeeded. If a payment seems uncertain or duplicated, contact us before trying again. Confirm unexpected changes to bank details by calling our published number.

4. Artwork and branding approval

You must have permission to use the logos, names, photographs and other artwork you provide. You authorise Izipho and the production providers working on your order to use that material only as needed to prepare and fulfil your requested work. You retain your rights to your artwork. Portfolio or promotional use requires separate permission.

Check the final proof carefully, including spelling, dates, colours, dimensions, placement and the selected products. Production starts once the required artwork approval and agreed payment conditions are satisfied. Changes after approval may affect the price and completion date; we will confirm any additional work with you.

Screen displays are not exact colour samples. Materials and printing processes can produce variations, and embroidery has different detail limits from print. Discuss colour matching, size tolerances or a physical sample before approval if these are important. An approved proof does not excuse a manufacturing defect or a failure to produce the agreed specification.

5. Stock, samples and delivery

Stock figures are snapshots, not reservations. Lead times depend on stock, artwork approval, payment and production capacity. Delivery dates are estimates unless we expressly agree to a firm date. We will communicate significant delays and discuss the options available to you, subject to your statutory rights.

Sample availability, sample charges and any return arrangements are agreed before a sample is supplied. Do not assume that a sample is free or returnable. Check clothing measurements and suitability before approving a bulk order.

Delivery or collection arrangements and charges are confirmed for each order. Supply accurate contact and address details and tell us about access restrictions. Let us know promptly about missing, damaged or incorrect items, with your invoice number and photographs where helpful. Prompt reporting helps investigation but does not shorten a statutory claim period.

6. Cancellations, returns and defects

Contact sales@iziphogifts.co.za as soon as you need to change or cancel an order. We will explain what work has started and any reasonable, legally permitted costs before resolving the cancellation. No automatic handling percentage is imposed by these website terms.

Goods made to your specifications or personalised with your artwork may be excluded from certain change-of-mind or cooling-off rights. This does not remove rights relating to defective, unsafe or incorrectly supplied goods. Unbranded goods and samples are assessed under the applicable law and the arrangements agreed when ordering.

Where the Consumer Protection Act applies, its quality guarantees and remedies remain available, including the applicable right to return qualifying defective goods for repair, replacement or refund. Applicable Electronic Communications and Transactions Act cooling-off rights are also preserved. Contact us for return instructions so we can arrange the appropriate remedy and explain any applicable transport arrangements.

Refunds that are due will be processed within the period required by law. We will confirm the refund amount and method; your bank or provider may take additional time to reflect it.

7. Website and account use

Keep account access details confidential and notify us if you suspect unauthorised use. Use the website lawfully and do not interfere with its operation, attempt to access another customer’s information or submit misleading requests. Website content and third-party trademarks remain the property of their respective owners.

We take reasonable care with catalogue information but errors and temporary service interruptions can occur. We will correct an identified error and explain its effect on your enquiry or order. These terms do not exclude liability where doing so is prohibited by law, including liability that cannot lawfully be limited for gross negligence, fraud or defective products.

8. Questions, disputes and updates

South African law applies. Please send order complaints to our sales team with the relevant reference and the outcome you are seeking. You retain the right to approach a competent court, consumer authority or other dispute-resolution body with jurisdiction; these terms do not force you to waive those rights.

We may update these website terms prospectively. The terms and written arrangements applicable when your order was accepted continue to govern that order unless a lawful change is agreed with you.