There is no minimum order quantity but setup charges associated with each branding process still apply. When the setup charge is amortised over smaller quantities, the cost per unit is higher ie. branding 50 units versus 10 units always works out cheaper per unit. Should you need a pre-production sample, we offer sample branding at reduced rates.

Once an order is invoiced, a picking slip automatically sent to our external warehouse and work starts on the order, regardless of whether we have received payment or not. The order is pulled, checked, packed and shelved. Stock is allocated to your order and thus unavailable for other clients to order. Once an order is canceled, there is a significant amount of work involved in returning these canceled goods to our shelves in order to make them available to other clients. Therefore we encourage our clients to only place orders with Izipho once they sure that they want the requested item.

When an order is collected and taken off Izipho’s premises, we no longer have control over the stock and therefore cannot confidently put the stock back for resale without carefully inspecting it first. This is a very time consuming process and involves a lot of labour as the order needs to be unpacked, thoroughly checked and then put back into stock. The return of goods, once collected from Izipho, is only permitted at Management’s discretion. For full information, please see our terms and conditions on our website.

Yes, Izipho does brand on offer branding on selected items. However we prefer that you order directly from us. The reason for this is due to the fact that every item we have in our range has been extensively tested in each branding department to determine the best branding method and size for the item as well as the item’s tolerance for heat. We offer our clients a one-stop-shop where they can purchase products and get the best possible branding done for that item, all under one roof.

We have a production planner based in each branding department. The planner’s responsibility is to schedule all branding jobs for that particular department. They look at the queue of jobs and determine which order they need to be run in for us to meet the given lead-times. As the day’s schedule has to be created in advance, we need to give the planner time to work out the schedule. When a job is approved, it is added to the production queue but because the jobs for that particular day have already been planned and ordered, it cannot be included in the same day’s schedule as it will affect the jobs already in the production queue.

Even though we may have the artwork on file, all of our machines need to be setup for individual orders. The machine settings are different for each item and must be adjusted with each order. The greater part of the setup fee is charged for the amount of time and the labour involved in setting up a machine. A setup takes approximately 45-60 minutes in all branding departments, except for screen and pad printing where it can take 45-60 minutes for each colour being branded. In embroidery, because the artwork has already been digitised from the first order, we do not charge a full set up fee. We only charge for the labour involved in setting up the machine.

Izipho does not use quick traced artwork because it is not a true reflection of the original artwork. Quick traced artwork often has uneven edges and detail from the original logo is lost. This leads to the print quality being compromised. See our Artwork FAQ’s available on our website which explains this process in detail.

The majority of print processes require vector artwork so it is likely that the printer redrew the artwork. Izipho does offer redraws and has a designer dedicated to recreating artwork but we have a huge number of requests for them. We offer free redraws if it can be done in 10 minutes or less. Unfortunately, anything over 10 minutes has to be charged for. In some instances artwork cannot be redrawn for example photographs and low resolution images where the details are not distinct..

We offer personalisation in: Embroidery Laser Engraving Digital processes (sublimation, heat press, domed and vinyl stickers, digital transfer) The reason for this is every other department needs a screen, plate or die to be made. This means that we will have to setup for each individual personalisation, which is not cost effective and very labour intensive.

All our specials have an expiration date. If no expiration date is stated then the offer will continue indefinitely. If at any point we decide to discontinue the offer, this will be clearly communicated in advance.

Normal branding prices plus an additional personalisation fee per item apply. The additional charge is necessary because extra time needs to be taken when personalising items to ensure that all the items have the correct names and that there are no duplicates. If you are doing personalisation in embroidery, each name needs to be digitised. The fee covers the extra labour.

If a logo is the same colour but going on different colour items, then only one setup is charged. When we change print colour we have to set up the machine again. For instance, when screen printing, once we print the logo in the first colour, we have to take the screen off the machine, clean off all the ink and then set the machine up again before we print the logo in another colour.

There are a couple reasons for this. Each item has its own jig: a place holder for the item that is mounted onto the machine. Every time we change the item, we have to change the jig and reset the machine so that the logo is printed in the correct position. Another reason is that not all the items have the same branding space so on some items we can brand a larger logo than on others which means that the artwork will be different. For instance, if we are screen printing two items with the same logo but the logo is a different size on each item, we need two different screens.