Terms & Conditions

Sample policy

We understand that our clients require samples.

Izipho's sample policy is as follows:

  • Samples are available for purchase and collection from our office.

  • Samples with an individual product price of less than R30 excluding VAT may not be returned.

  • Samples with an individual product price of R30 excluding VAT or more may be returned for a refund or credit.

  • Memory sticks may not be returned for credit. We recommend purchasing dummy memory stick samples.

  • Samples must be returned in original condition as well as original packaging so that a refund/credit can be ensured.

  • It may take up to a week to carefully check samples that are returned and once we are satisfied that samples are fit for resale we will issue the refund or credit note.

  • Damage to any part of sample or packaging will result in samples not being accepted for return.

  • Importantly, when returning samples, the original invoice relevant to the samples needs to accompany the returned goods before a credit note will be issued and a refund effected.

  • EFT refunds are processed every Friday.

  • All orders need to be paid for and collected within 5 working days of invoice date and if not paid and collected within this time, they will be cancelled.

Branding Terms and Conditions

ACCEPTABLE FILE FORMATS: .CDR / .EPS / .AI / .PDF / .FH
  • Vector artwork is preferred.

  • We accept PC format artwork only.

TIPS TO HELP YOU PREPARE YOUR ARTWORK

  • All fonts must be converted to curves to avoid font substitutions.

  • Please include font and size if typesetting is requested.

  • Artwork for multi-colour imprints should be sent as a colour separated file (exceptions: digital printing).

  • Formats we do not accept: Word files, .gif, .jpeg (under 600dpi), Power Point.

  • Please forward the electronic artwork directly to orders@iziphogifts.co.za.

  • Upon written approval of layouts please confirm with the Production Manager that they have received your sign-off. 

  • Izipho Gifts & Promotions cannot take responsibility for non-delivery of orders if layout approval is not received.

  • Branding will only commence once full payment for stock and branding has been received (where a client is not on payment terms) and artwork has been approved.

  • If cheques are deposited into our bank account, branding will only commence once payment has cleared (for clients not on payment terms).

  • Unfortunately faxes can and do sometimes go missing. Please confirm that proof of payment has been received by Accounts. Izipho cannot take responsibility for missed deadlines if payment has not been confirmed with Accounts at payments@iziphogifts.co.za.

  • For fast clearing of orders please e-mail payments@iziphogifts.co.za.

  • Reminders will be sent out daily if we require either approval or payment from you before commencing with a job. If you have paid for and approved the order and are still receiving these reminders, please contact your Account Manager directly to ensure that we have received all the relevant information.

  • Delivery dates are quoted from the day after artwork approval and receipt of payment - whichever is later.

  • Amendments made to proofs will result in a delay to delivery date. Should you require changes, we will issue a new layout for final proofing before production commences.

ARTWORK FEES

  • Artwork received in the correct format will not be charged for.

  • Artwork not received in the correct format will attract a redrawing fee of R150 excluding VAT. This fee will accommodate 2 further changes to the layouts, where after any additional changes will be charged for at R100 excluding VAT per change.

  • Branding cancelled after layouts have been generated will be charged for at R100 excluding VAT per layout completed.

General Terms and Conditions

  • Once stock has been collected/delivered from/by Izipho, Izipho has no control over it. As such we do not accept responsibility for any damages or shortages not reported within 24 hours.

  • Whilst every effort has been made to fulfil all orders correctly, should you take our goods to an external branding company, we ask that you check all items received BEFORE they get branded.


Izipho cannot accept returns on incorrect items which have already been branded regardless of whether it’s Izipho’s fault or not.
 

  • It may take up to a week to carefully check the stock that is returned and once we are satisfied that stock is fit for resale we will issue the refund or credit note.

  • In the case of stock being sent by courier to regions outside of Johannesburg (i.e. Durban, Cape Town etc), clients have 72 hours from time of collection by courier, to report missing or damaged items. No claims will be entertained thereafter.

  • Once an order for memory sticks has been collected from us, we unfortunately cannot accept a return on it.

  • We do not accept returns on discontinued and clearance items.

  • We do not accept returns or changes to orders for items that need to be assembled – eg. PEN-730

  • The ETA (estimated time of arrival) dates indicated for stock are updated regularly but due to unforeseen supplier, shipping or customs delays, these dates cannot be guaranteed.

  • Day 1 of branding is the day after receipt of both artwork approval and payment (COD clients).

  • Lead times exlude weekends, South-African public holidays and Amrod's annual shutdown period.

  • In terms of public health regulations, identified essential products are prohibited for return or exchange due to strict health controls.

PAYMENT

  • In the case of cheques deposited into one of our four bank accounts, stock will not be released until the funds have been cleared in our account.

  • We do not accept cash for any orders since having cash on the premises is a security risk.

  • We accept MasterCard, Visa and Debit cards (We do not accept Amex and Diners).

  • We encourage EFT’s and have facilities at our offices to make Internet payments.

  • Stock will only be released once proof of payment has been received. We encourage you to pay into our matching bank account ensure that your order is cleared immediately.

  • Payments from outside South Africa take between 4 and 7 working days to clear. Orders will only be released once payment has reflected.

  • For orders that require branding, branding will only commence once stock and branding has been paid for in full.

  • Please contact your Account Manager to confirm that we have received your proof of payment, once payment has been made.

  • Amrod cannot be responsible for missed deadlines if you have not confirmed that payment has been received.

AMROD CANCELLATION POLICY

  • Written orders (faxed or by email) constitute a binding contract and are legally enforceable.

  • Once an order to the value of R5000 or more has been emailed or faxed, cancellations prior to collection will be subject to a 15% handling and admin fee.

  • All orders need to be paid for within 10 working days of invoice and if not paid within this time, will be cancelled with the relevant cancellation fees.

  • Branding will not commence until full payment has been received for COD clients. Any orders not paid for within 10 working days will be deemed to have been cancelled, products will be put back to stock and a 15% handling charge will be levied where the invoice value is R5000 or more.

  • In the case of cancelled orders where layouts have been done, a layout fee of R100 excluding VAT per layout will be levied, irrespective of whether we are able to meet your deadline or not, unless the branding deadline has been indicated to your Account Manager upon placement of order.

  • For customers who are on account, no cancellation of orders will be accepted once final approval of artwork has been received.

  • Orders for clients on payment terms may not be cancelled after sitting on our shelves for 10 working days.

  • Collected stock may not be returned, unless approved in writing by Management within 48 hours of collection, subject to a 25% handling and admin fee. Please do not return orders without prior written consent from Amrod Management. Orders returned without accompanying written consent and corresponding invoice will not be accepted by our returns department.

  • Once stock of an item that is on special or discontinued has been collected no returns will be accepted, unless said stock is faulty.

  • Cancellation fees need to be paid before further orders will be processed.

BRANDED ORDERS:

  • Branded orders that are due to be completed at 16h30 will be dispatched to the relevant branches on the same day (provided that the branch delivery selection has been updated before 15h00 on that day).

 

PAYMENTS:

  • Please send your proof of payment for all orders to payments@amrod.co.za

  • Your Account Manager will contact you if any unforeseen issues arise.

Display Terms and Conditions:

  • Where skins are available for sale as stand-alone items, Amrod is able to refit skins onto Amrod-purchased hardware at our Johannesburg Head Office. Should a client request that Amrod refit skins, the return of hardware to Amrod Johannesburg Head Office will be for the client’s account. Once complete, Amrod will send the items to an Amrod branch, within South Africa, of the client’s choice. Alternatively, the items can remain at Amrod Johannesburg for client collection.

  • Refitting of skins by Amrod is subject to inspection of the relevant hardware. If the existing hardware is faulty or damaged, Amrod will not be able to refit skins.

  • If the client is reskinning hardware themselves it is the client’s responsibility to ensure that the hardware is not faulty or damaged. Amrod cannot be held liable for skins purchased that cannot be fitted properly due to faulty or damaged hardware.

  • It is the client’s responsibility to ensure they order the correct skin for the correct display unit.

  • Reskinning is specifically tailored to fit to Amrod display hardware. Amrod cannot be held responsible for any skins purchased to fit third party hardware.

  • All artwork must be created in CMYK and Pantone colours must be included as a Pantone solid coated spot within the print file supplied. Please note failing this will result in no colour matching taking place.

  • Due to the limited colour gamut of various digital CMYK print methods not all Pantone colours can be achieved. We endeavour to match as close as possible and colour variation will take place on different materials, e.g. PVC versus fabric.

  • Fluorescent and metallic Pantones cannot be matched. Only a tonal representation thereof can be achieved.

  • Digital Dye Sublimation is not designed for constant, long-term exposure to sunlight.

  • Overexposure to sunlight will reduce the longevity of the print.

  • We encourage you to take care of the Display fabric and remove it from direct sunlight at all opportunities.

  • Display fabrics purchased from Amrod come with a 3-month limited print fade warranty.

 

DISPLAY REPAIR POLICY:

  • Display hardware purchased from Amrod comes with a 3 year limited mechanical repair warranty.

  • The warranty excludes display hardware that has been mishandled, abused or not used for its intended purpose.

  • Display hardware that is under warranty and requires repair must be returned to Amrod Johannesburg at the clients own expense. All broken or damaged parts must be included.

 

Workwear Terms and Conditions:

  • Manufacture of workwear products only commences on receipt of order and, for COD clients, full payment. Once a sales order is generated your order may not be cancelled or changed.

  • Conti suits sets are sold according to the industry standard which directs that the pants in the set are 2 sizes smaller than the jacket. Conti suit sets will therefore be sold based on the jacket size, for example, if you place an order for a size 34, the jacket will be a size 34 and the pants size will be a size 30.

  • Kindly ensure that sizing has been established correctly before placing an order with us as sets will always be sold as per the above.

  • We will not accept any returns on “unbranded or branded” workwear items that have had tape specially applied as these are not ex-stock items. We will only accept returns on workwear items that are held in stock and readily available.

 

POPI ACT AGREEMENT AND CONSENT DECLARATION:

WHEREAS IT IS AGREED THAT

All parties agree that they will comply with POPI regulations and process all the information and/or personal data in respect of the services being rendered in accordance with the said regulation and only for the purpose of providing the Services set out in the agreement to provide services.

The company (also called the service provider), all the parties to this agreement, the service provider’s employees and the client’s employees and any subsequent party/parties to this agreement acknowledge and confirm that 

  • One or more of the parties to this agreement, will possess and will continue to possess information that may be classified or maybe deemed as private, confidential or as personal information. 

  • Such information may be deemed as the private, confidential or as personal information in so far as it relates to any party to this agreement. 

  • Such information may also be deemed as or considered as private, confidential or as personal information of any third person who may be directly or indirectly associated with this agreement. 

Further it is acknowledged and agreed by all parties to this agreement, that such private, confidential or as personal information may have value and such information may or may not be in the public domain. For purposes of rendering services on behalf of the client, the service provider and any party associated with this agreement and/or any subsequent or prior agreement that may have been/will be entered into, irrevocably agree that “confidential information” shall also include inter alia and shall mean inter alia: 

  • (a) all information of any party which may or may not be marked “confidential,” “restricted,” “proprietary” or with a similar designation; 

  • (b) where applicable, any and all data and business information; 

  • (c) where applicable the parties may have access to data and personal and business information regarding clients, employees, third parties and the like including personal information as defined in POPI regulation; and 

  • (d) trade secrets, confidential knowledge, know-how, technical information, data or other proprietary information relating to the client/service provider or any third party associated with this agreement and (including, without limitation, all products information, technical knowhow, software programs, computer processing systems and techniques employed or used by either party to this agreement and/or their affiliates. 

All parties irrevocably agree to abide by the terms and conditions as set out in this agreement as well as you agree and acknowledge that all information provided, whether personal or otherwise, may be used and processed by the service provider and such use may include placing such information in the public domain. Further it is specifically agreed that the service provider will use its best endeavours and take all reasonable precautions to ensure that any information provided, is only used for the purposes of the agreement. 

It is confirmed that by submitting information to the service provider, irrespective as to how such information is submitted, you consent to the collection, collation, processing, and storing of such information and the use and disclosure of such information in accordance with this policy. 

SHOULD YOU NOT AGREE TO THE TERMS AND CONDITIONS AS SET OUT IN THIS AGREEMENT AND CONSENT DECLARATION YOU MUST NOTIFY THE SERVICE PROVIDER IMMEDIATELY FAILING WHICH IT WILL BE DEEMED THAT YOU ACCEPT AND AGREE TO THE TERMS AND CONDITIONS SET OUT ABOVE

We thank you for reading our Terms and Conditions. Should you have any queries, please feel free to contact your Account Manager in this regard.